Support staff are the backbone of a veterinary hospital, making sure that everything runs smoothly. These positions can be highly demanding. They require teamwork, occasional long hours, a love of cats, and a love of helping people. In return these positions provide a work life that is never boring and is often highly rewarding: the smile of a grateful owner when taking home a cat you’ve nursed back to health from serious illness; the knowledge that you’ve made a difference not only in the life of a pet but in the life of that pet’s owner; the satisfaction of using your training to handle successfully an emergency that walks in the door. The monetary rewards might not be great, but the experience you gain and the memories you will take away will stay with you forever.

At The Cat Clinic of Norman we employ two types of nonmanagement staff: front office staff comprise our receptionists; back office staff comprise veterinary technicians, veterinary assistants, and kennel assistants.

Receptionists
Responsibilities include scheduling appointments, answering the telephone, setting up new clients and patients, preparation and maintenance of medical records, admitting and discharging patients, filling some prescriptions, over the counter sales, mailings, computer operation, financial transactions, filing, and front office and reception area maintenance. Receptionists will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties.

Veterinary Technicians
Technicians are responsible for hospital maintenance, assisting the doctors, laboratory procedures (including bloodwork, urinalysis, fecals, cytology), radiology, client education, medical procedures (including blood draws and IV catheter placement), pharmacy, operation and maintenance of instruments and equipment, inventory, daily treatment of hospitalized patients, rehabilitation, assisting in the operating room (including monitoring anesthesia), supervising veterinary assistants and kennel technicians, and maintaining OSHA and hazardous materials programs. Note: to be considered a veterinary technician, an employee must be licensed as either a CVT, LVT, or RVT. Employees who do not hold a valid Oklahoma veterinary technician’s license are considered veterinary assistants.

Veterinary Assistants
Assistants are responsible for animal handling, bathing and grooming, cleaning, feeding, laundry, waste disposal, running lab work, assisting the doctors, assisting with radiology, client education, pharmacy, operation and maintenance of instruments and equipment, inventory, daily treatment of hospitalized patients, rehabilitation, and assisting in the operating room (including monitoring anesthesia). An experienced veterinary assistant will also be able to perform many of the duties of a veterinary technician.

Kennel Assistants
Kennel assistants are responsible for cleaning, feeding, laundry, waste disposal, and assisting veterinary assistants and technicians as directed. This is a part-time, entry-level position, typically with evening work hours.

© 2009 by The Cat Clinic of Norman, P.C.